Our commitment
We want KenoGO to stay fun. Gambling should be an enjoyable form of entertainment, never a way to make money or to deal with stress. We provide a range of tools and information to help you stay in control and to make informed choices about how you play.
BetStop
Due to circumstances beyond our control, we have been removed from the BetStop program as of 15 April 2026.
Rest assured, we have our self-exclusion and time-out features available for you to use should you wish. You can also call the national Gambling Helpline on 1800 858 858 or visit www.gamblinghelponline.org.au.
Tools to help you stay in control
- Deposit limits — set daily, weekly or monthly limits on how much you can deposit.
- Time-out — take a short break by locking your account for a set period.
- Self-exclusion — exclude yourself for a longer, defined period when you need more distance.
- Activity statements — review your play history to understand your habits.
You can manage these controls from your account settings, or contact our Customer Service team and we will help you set them up.
Signs to watch for
- Spending more time or money than you intended.
- Chasing losses or borrowing money to gamble.
- Gambling to escape worry, boredom or low mood.
- Gambling affecting your relationships, work or finances.
If any of these feel familiar, support is available and reaching out is a positive step.
Where to get help
Free, confidential support is available 24/7. Call the national Gambling Helpline on 1800 858 858 or visit Gambling Help Online.
Contact us
Please visit this Responsible Gambling hub for more information or contact our Customer Service team at [email protected]. You can also call us on 1800 867 171 (Monday–Friday 9am–9:30pm AEST; Weekends 9am–7:30pm AEST).
Persons under 18 years of age are not permitted to gamble. 18+. Think! About your choices.